Research after launch, methods for gaining user feedback



Adora Cheung, founder of on demand cleaning service Homejoy covers effective ways to get feedback from your users, and how to put emphasis on quantitative numbers.







Task

Collect customer feedback on your idea by:

1. Having a feedback email address on any prototype websites you make.

2. Conducting interviews with your potential market – find out quantitative numbers for how much they enjoy your product, and for how likely they are to recommend this site to others.

3. Have a proper conversation with them, ask “Why” a lot.



Discussion

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