Treat your long term users like you treat your spouse



Kevin Hale, founder at online form building site Wufoo, covers how your long term users are like your spouse and the problems that can lead to them divorcing you.







Task

1. Write down what user feedback would be considered as criticism, contempt, defensiveness and stonewalling.

2. Write down 2 solutions you could provide to each of these to try and remove the issue.



Discussion

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